FAQ

Frequently Asked Questions

Products & Ingredients

What makes PureLux Botanics different?
Our products are made with thoughtfully sourced botanicals and plant oils, like rosemary and mint, with clean, intentional ingredient lists and no unnecessary fillers.

Are your products suitable for sensitive skin or scalp?
Our formulas are plant-based, but everyone's skin is different. We always recommend a patch test on a small area 24 hours before first use. If irritation occurs, stop using the product.

How do I use the Rosemary Mint oil?
Massage a few drops into your scalp or the ends of your hair. Leave it on for at least 30 minutes, or overnight for a deeper treatment, then wash as usual. Check the product page for full directions.

Are your products cruelty-free?
We care deeply about how our products are made. For specific details about any product, reach out and we'll be happy to help.

How should I store my products?
Keep them in a cool, dry place away from direct sunlight, and make sure caps are closed tightly after use.

Orders & Shipping

How long will my order take to arrive?
Processing and delivery times depend on your location and the shipping method chosen at checkout. See our Shipping Policy for full details.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link.

Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update or cancel it.

Returns & Refunds

What is your return policy?
Please see our Refund Policy for eligibility and instructions. If something arrived damaged or isn't right, contact us and we'll make it right.